Career Experience

Manage a $5M+ portfolio of 200+ K-12 tutoring, intervention, test preparation, and enrichment programs across 10 states, serving as the primary leader for operational excellence, program implementation, and partner success.

Oversee educational services supporting 100+ district and school partners, 1,000+ tutors, and more than 100,000 instructional hours annually, ensuring successful program delivery, compliance, and partner satisfaction.

Lead and develop a team of 7 Program Managers, Academic Success Managers, and Partnership Success professionals, including hiring, onboarding, and training 4 Program Managers to strengthen regional and national operational capacity.

Lead strategic planning efforts for regional and national program portfolios, partnering with executive leadership to identify growth opportunities, mitigate operational risks, and align resources with organizational priorities and long-term objectives.

Oversee financial performance, contract utilization, staffing investments, and resource allocation across a $5M+ portfolio, ensuring operational efficiency and alignment with organizational growth objectives.

Drive performance management initiatives across a team of Program Managers and operational staff by establishing accountability measures, monitoring KPIs, and providing coaching that strengthens team effectiveness, service delivery, and partner outcomes. 

Direct cross-functional collaboration among Recruiting, Education, Operations, Finance, and Business Development teams to launch, staff, and support 100+ active programs serving thousands of students annually.

Conduct 200+ annual site visits and strategic partner meetings, building executive-level relationships with district administrators, principals, and community stakeholders to strengthen engagement, retention, and long-term partnership growth.

Maintain a 95%+ partner renewal rate across 100+ district and school partners by proactively identifying risks, implementing corrective action plans, and fostering strong stakeholder relationships.

Design and implement 15+ regional and national SOPs, training frameworks, scorecards, and quality assurance processes that standardized operations, improved accountability, and increased consistency across multiple teams and states.

Prepare and present executive-level reports, portfolio analyses, and strategic recommendations to senior leadership, leveraging performance data from 100+ programs to support decision-making, client retention, and organizational growth initiatives.

Partner with executive leadership to drive organizational development and change management initiatives, improving operational scalability, strengthening workforce effectiveness, and supporting sustainable organizational growth.

Oversaw and managed 100+ educational programs across multiple states, ensuring successful implementation, compliance, and alignment with organizational goals while achieving a 98% positive client review rate.

Led cross-functional teams in the development, implementation, and continuous improvement of program initiatives, resulting in a 15% increase in program efficiency within six months.

Monitored and analyzed performance data across 200+ tutors, educators, and program staff, implementing data-driven improvements that maintained a 100% positive client review rate over a 12-month period.

Managed program budgets and resource allocation across a multi-program portfolio, reducing budget variance by 10% while maintaining program quality and service delivery standards.

Facilitated onboarding, training, and professional development for 100+ tutors and Program Managers, developing Program-Specific Orientation (PSO) training that reduced onboarding time by 90%.

Cultivated and maintained relationships with school administrators, district leaders, and community partners, contributing to a 100% contract renewal rate across assigned programs.

Authored and contributed to 5 successful RFP submissions, helping secure new business opportunities and expand organizational reach into new markets, including Hawaii.

Prepared executive reports and program performance analyses for senior leadership, providing strategic recommendations that contributed to a 30% increase in data-informed decision-making.

Represented the organization at conferences, stakeholder meetings, and school sites nationwide, contributing to a 25% increase in partnership opportunities and strengthening organizational visibility across key regions.

Orchestrated the design and delivery of 100+ hours of unique course content, seamlessly aligning with pedagogical standards, responding to student needs, and driving a notable 10% score enhancement and a 95% completion rate.

Designed 3 fully blended and asynchronous courses compiling over 100+ hours of content during the COVID-19 pandemic using tools like Articulate Storyline, Microsoft Office, and Google Suite for a 95% approval rate from stakeholders.

Pioneered a digitized system for the creation and sharing of 100+ lesson plans and teaching resources, improving overall departmental efficiency, cross-functional collaboration, and upgraded LMS organization for over 100+ students.

Analyzed survey results from 1,000+ participants to determine core competencies, standards and objectives, and theories that needed remediation to better inform future lesson and course needs.

Reviewed existing curriculum, analyzed data for areas of improvement, provided feedback, and helped 25+ educators implement changes that helped to achieve a 10% increase in proficiency for over 100+ at-risk students.

Collaborated with 10+ instructional designers and subject matter experts (SME) to create 5+ end-to-end eLearning courses, 50+ asynchronous lessons, and 15+ virtual assessments using the ADDIE model as a framework.

Trained and coached new teachers on best practices in teaching and learning, authoring needs assessments, and implementing differentiated instruction which led to an overall improvement of 10% in positive student outcomes.

Mentored 15+ educators in the use of multi-modal teaching techniques, adult education theory, and DEI which led to better inclusion of classrooms and catering to all learning styles.